The Sustainability Customer
Organizations often grapple with effectively promoting their sustainability initiatives while remaining aligned with corporate goals. The emotional and complex nature of sustainability makes it challenging to strike the right balance in communicating successes and fostering support without being perceived as disingenuous.
EVENT: Fostering Sustainability Initiatives Using Data Storytelling
Join us as we assemble a diverse group of senior executives from different industries to learn how they promote their organization’s renewable and sustainability goals in what are still the early days of the energy transition.
How to 4x ROI on Tech Investments
Join our LinkedIn Live on “How to 4x ROI on Tech Investments: Why CX is the best way to build a common vision and maximize value.”
It’s no secret that technology has the potential of transforming your business, helping you grow, scale your operations, and lower your costs.
But did you know that for every ONE technology success story, there are up to FIVE unsuccessful ones?
As a CX leader, you know how powerful a customer-first approach can be in creating a common vision and driving alignment and real change across your organization. In fact, taking a CX-driven approach can lead to success on FOUR out of FIVE technology projects.
Ebbs And Flows
Nature has a rhythm of ebbs and flows; day vs night. waves crashing, seasons of the year, etc. Few things remain static or are in a simple state of stop and go. Most of the time we interact with the sun is the time between sunrise and sunset. Yet we attribute special meaning to the sunrise and […]
99 Pursuits & This Problem Ain’t One
99 Pursuits & This Problem Ain’t One I heard a Mediterranean diet is both healthy and tasty. It was Thursday, just came from the grocery store, had a kitchen full of fresh ingredients, and an under-utilized air fryer! All systems go! Given the amount of cleaning, chopping, and veggie prep required, I solicited my 16yo daughter to join […]
Win or Lose?
Are you a winner or loser? You only lose (or win) if you abide by the rules of the game. If you acknowledge you don’t need to be constrained by those rules, then you are free to make your own choices and decide what winning means for you. For 2022, I challenge you to watch […]
Thrill of Victory
I’d like to introduce to you to my project, MezzoConnect, where I explore different perspectives about what happens in the middle. My observation is I find that most people trivialize what happens here largely because it’s hard to observe and/or easy to overlook.
Get In The Zone
Tim Urban presented one of the most compelling Ted Talks of all time, “The Mind of a Master Procrastinator”. However, I believe he glossed over a key insight that is staring at us right in the middle and even addresses his own question that he left unanswered about long term procrastination.
Are You Principled? It Depends
It may seem counter-intuitive, but our principles change and are even fluid throughout the course of each day and depending on what you are trying to accomplish. Unlike our values, our principles are contextual based on our environment.
Robots Do Not Care
Robots make great scapegoats because they don’t mind if you disparage them.
As I reflect on my career in technology consulting, challenges I commonly encounter in projects typically have a very humanistic root cause and rarely are core problems derived from the technology itself. The problem typically is us humans struggle to implement the technology in such a way that it enhances our ourselves. Instead, we end up fighting against the technology and ourselves. I could point to various reasons, but the fact is, we like to scapegoat the technology as the source of the problem.